PLP Life S.L., in collaboration with the brand Certificazione-Energetica-Facile.it, operates in the specialized sector of energy-saving consultancy. Through our APE360 service, we offer a comprehensive package of online energy consultancy in Europe. It is important to note that the Energy Certification APE represents only one component of our APE360 package, and it is prepared and issued by partner companies with which PLP LIFE SL collaborates. Our specific expertise at PLP LIFE SL is to provide consultancy and assistance to individuals to help them achieve their goals in the energy sector. Furthermore, we emphasize that PLP Life S.L. and the brand Certificazione-Energetica-Facile.it primarily operate online, by phone, and through telematic support. Consequently, we do not have a legal office in Italy, mainly because our clientele extends throughout Europe and the world, with individuals seeking our services from various international locations. It is also essential to note that the technical procedures involved in energy certification are carried out by external entities acting as service providers. Our agency primarily focuses on consultancy and does not deal with the issuance of energy certificates, which requires the expertise of qualified technicians. We collaborate with these certified professionals to facilitate the energy certification process. These Terms and Conditions govern the use of our energy consultancy service and the provision of information regarding the Energy Certification APE and the APE360 package. By using our services, you agree to be bound by these Terms and Conditions.
OPERATION
In the initial contact, we will provide you with all the necessary information to obtain the APE360 consultancy package, which also includes the energy certificate prepared and issued by partner companies (technical studios) with which we collaborate in Italy and Spain. Once the quote is accepted, the consultancy and preparation of the APE360 consultancy package will begin. Subsequently, we will ask you a series of questions over the phone and through digital support to collect information about the property in order to prepare the APE360 consultancy package. After processing the information and conducting the consultancy, we will proceed to prepare the report on the operations to be carried out on your property, the APE360 manual containing all the advice on how to embrace the Green world with your home, and the professional brochure where you will find reliable companies to start the energy improvement works on your homes. Finally, we will entrust your APE application to external technicians and specialized companies authorized to issue the energy certification with which we collaborate.
PAYMENT VIA PAYPAL, STRIPE, AND BANK TRANSFER
We offer various payment methods to meet your needs: a) PayPal: You can securely and immediately make the payment using your PayPal account or a credit/debit card linked to your PayPal account. This option ensures extra protection of your financial data and a quick transaction. b) Stripe: We accept payments via Stripe, a highly reliable and secure online payment gateway. You can use your credit/debit cards to make the payment conveniently and securely. c) Bank Transfer: If you prefer to make a bank transfer, we will provide you with the necessary bank details to make the payment. Please note that the verification and activation process of the services may take longer compared to other payment options, as it depends on banking times. 2. Payment Security Your financial security is of paramount importance to us. Therefore, all transactions made through PayPal and Stripe are protected by advanced encryption technologies, ensuring that your financial data is treated securely and confidentially. 3. Guarantees and Commitment We are committed to providing you with high-quality energy consultancy services. If you encounter any issues or dissatisfaction with our services, please contact us promptly through the channels indicated in the “Support and Contacts” section of our Terms and Conditions. We will be happy to assist you and resolve any issues as quickly as possible. 4. Order Confirmation After completing the payment, you will receive an order confirmation and further instructions regarding the APE360 energy consultancy process via the email address provided during registration or payment. Be sure to check your email inbox and potentially the spam folder to receive all communications related to the services. 5. Right of Withdrawal For information on the right of withdrawal and the related procedures, please refer to the “Right of Withdrawal” section of our General Terms and Conditions. We are grateful for your trust in our APE360 energy consultancy services and are committed to ensuring a secure transaction and high-quality consultancy.
COMPLAINTS AND ORDER SUPPORT
For complaints or information, the Customer can contact Certificazioneenergeticafacile.it at the address info@cef.casa or through the contacts page specifying the issue (e.g., technical problem, failed payment, etc.).
RIGHT OF WITHDRAWAL
Pursuant to Article 55, second paragraph, of the Consumer Code, the Customer shall not have the right of withdrawal in the following cases:
service contract after the complete provision of the service if the execution has begun with the express agreement of the customer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by Certificazioneenergeticafacile.it;
supply of digital content (electronic documents, audiovisual, software) via a non-material medium if the execution has started. By sending the order, the customer declares to have taken note of this clause and declares to consent, in this case, to the loss of the right of withdrawal. In any case, the customer loses the right of withdrawal at the time of sending the certification in digital format by the technicians of Certificazioneenergeticafacile.it.
For further information about us visit: https://www.plplifeslagency.es/
